This is the second time I have used their services. The representative that came to my home to clean was very polite and professional. They pointed out stains that I did not even know about and why two of them would not come out even after 7 cleanings and stain remover. They had lightened up so much that unless you were looking for them on the sofa pillows you would not know they were there. The rug they cleaned and returned come out very nice. They also did my bedroom carpet in the master suite and stains that no one else could remove they did This company is A #1.